Shipping policy
Introduction
Welcome! At FloatPaw, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.
Order Processing Time
- 90% of Orders are processed within 2-4 business days (Monday-Friday) but may take up to 5 days or more.
- Orders placed after 12 PM PST or on weekends/holidays will be processed on the next business day.
Shipping Methods and Delivery Times
Shipping will take between 5-12 days once processed.
Orders may take longer to ship depending on weather, customs clearance, or any other importing issues. Please reach out to us at contact@floatpaw.store if you have any questions about your package.
Shipping Rates
Shipping is completely free.
International Shipping
We ship to Canada and Mexico alongside the United States. We do not offer shipping outside of these countries yet.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Lost or Damaged Packages
If your package is lost or arrives damaged, shipping protection will allow you to receive a full refund. Without shipping protection, your order cannot be refunded for errors made by the delivery company.
However, please contact our customer service team at contact@floatpaw.store for assistance no matter what. We respond within a few hours.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.